Helping Vizient’s Members solve health care challenges
UX DESIGN • UI DESIGN • DEVELOPMENT
Vizient is a U.S based healthcare consultancy that offers Members access to expert insights and software solutions to deliver cost effective health care.
The Dashboard is used as the launchpad for Members to access these insights and solutions. However, there was little evidence to show that the current experience was serving all the Member’s needs and making the most of the data driven insights that Vizient have to offer.
Our team were responsible for defining the new experience of the Dashboard by conducting extensive research into the current experience and understanding how Member needs could be addressed.
ROLE
I was responsible for the
UX tasks throughout the
research phase and the definition
of the new Dashboard experience
SKILLS
User Research
Workshop Facilitation
Wireframes
UX Documentation
Development Support
TEAM
Lead UX Designer, UX Designer,
UI Designer, Account Manager,
Project Manager, Back-end
& Front-end Developers
Project goals
Understanding the Member needs
Our research into how Members use the Dashboard was central to the concept of this project. We used a number of research methods to provide us with an in-depth understanding of their
needs and behaviours.
Research Document
Defining the vision for the Dashboard
With a clear understanding of the Member’s needs we were able to define a set of UX principles that guided our creative process to create the new Dashboard experience.
Experience Principles - Workshop
Exploring the possible solutions
With our research and UX principles in mind, we ran an internal design studio to generate ideas that would align to Members needs and our vision.
From our ideas we identified key themes and prioritised them to take forward into more detailed concepts.
Design Studio & Sketches
Fleshing out the detailed concepts
Our next step was to explore how these initial concepts would work together to build the structure of the Dashboard.
We prioritised showing certain areas such as ‘Quick Links’ in line with what we understood about how Members use the Dashboard.
Wireframes
Bringing Vizient’s visual identity to life
Vizient uses bright, bold colours across their website and promotional content. However, from our Dashboard research we learnt that colour should be used on to highlight important information or assist navigation.
With this in mind we made sure that colour was used to highlight key elements and help Member navigate to specific content.
Final Designs & Documentation
Learnings
